Artykuły

Methodology for assessing and improving the quality of services based on a process approach.  Assessment and improvement of the process of customer service in a restaurant

Jagiellonian Journal of Management, Tom 2 (2016), Numer 3, s. 193-204
Data publikacji online: 24 października 2016
DOI 10.4467/2450114XJJM.16.014.5846