Quality in the selected management concepts

Marek Bugdol,

Piotr Jedynak

Abstrakt

The article presents the status of quality in various management concepts (in outsourcing, supply chain management, TQM). It has been assumed that quality status defines the function and/or the significance of quality in the ORGANIZATION management concept. The carried out studies have demonstrated that the term of quality is most frequently defined in the TQM concept (even though also in this case there are definition disputes). In the remaining concepts of pro-quality management authors refer most often to definitions given by the TQM precursors. The authors describe the role of quality (various approaches) and the fundamental determinants of achieving quality in selected management concepts.

Słowa kluczowe: quality, outsourcing, total quality management, supply chain management
References

Aboyassin, N.A., Alnsour, M., & Alkloub, M. (2011). Achieving total quality management using knowledge management practices: field study at the Jordanian insurance sector. International Journal of Commerce and Management, 21(4), 394409.

Adamson, I. (2005). Knowledge management – the next generation of TQM?. Total Quality Management and Business Excellence, 16(8−9), 9871000.

Ahmed, P.K., & Rafiq, M. (2002). Internal Marketing. Oxford: Butterworth Heinemann.

Akdere, M. (2009). The role of knowledge management in quality management practices: Achieving performance excellence in organizations. Advances in Developing Human Resources11(3), 349361.

Anderson, E.W., & Mittal, V. (2000). Strengthening the satisfaction-profit chain. Journal of Service Research, 3(2), 150162.

Berry, L.L., Hensel, J.S., & Burke, M.C. (1976). Improving retailer capability for effective consumerism response. Journal of Retailing, 52(3), 314.

Brito, E., Cardoso, L., & Ramalho, C. (2010). Knowledge Management in local government sector: The role of the Quality Certification. In Proceedings of 2nd European Conference on Intellectual Capital. Lisboa, Portugal.

Cameron, K., & Sine, W. (1999). framework for organizational quality culture. Quality Management Journal, 6(4), 725.

Chen, L.S., Liu, C.H., Hsu, C.C., & Lin, C.S. (2010). C-Kano model: novel approach for discovering attractive quality elements. Total Quality Management, 21(11), 11891214.

Dale, B.G. (1999). Managing Quality. London: Blackwell Business.

de Boer, L., Gaytan, J., & Arroyo, P. (2006). satisfying model of outsourcing. Supply Chain Management: An International Journal, 11(5), 444455.

Embleton, P.R., & Wright, P.C. (1998). practical guide to successful outsourcing. Empowerment in Organizations, 6(3), 94106.

Ford, D.P. (2004). Trust and knowledge management: The seeds of success. In Handbook on Knowledge Management (pp. 553−575). Berlin, Heidelberg: Springer.

Franceschini, F., Galetto, M., Pignatelli, A., & Varetto, M. (2003). Outsourcing: Guidelines for structured approach. Benchmarking: An International Journal10(3), 246260.

Gandhi, S.J., Gorod, A., & Sauser, B. (2012). Prioritization of outsourcing risks from systemic perspective. Strategic Outsourcing: An International Journal, 5(1), 3971.

Garstenauer, A., Blackburn, T., & Olson, B. (2014). Knowledge Management based approach to Quality Management for large manufacturing organizations. Engineering Management Journal, 26(4), 4758.

Grudzewski, W.M., & Hejduk, I. (2005). Zarządzanie wiedzą organizacjach. E-mentor, 8, 46−51, retrieved from: http://www.e-mentor.edu.pl/artykul/index/numer/8/id/115 [accessed 6.09.2015].

Hoe, S.L. (2007). Is interpersonal trust necessary condition for organisational learning?. Journal of Organisational Transformation & Social Change, 4(2), 149156.

Honarpour, A., Jusoh, A., & Md Nor, K. (2012). Knowledge management, total quality management and innovation: new look. Journal of Technology Management & Innovation, 7(3), 2231.

Huang, M.C., Yen, G.F., & Liu, T.C. (2014). Reexamining supply chain integration and the supplier’s performance relationships under uncertainty. Supply Chain Management: An International Journal, 19(1), 6478.

Iacobucci, D., & Nordhielm, C. (2000). Creative benchmarking. Harvard Business Review, 78(3), 2429.

Kang, Y.J., Kim, S.E., & Chang, G.W. (2008). The impact of knowledge sharing on work performance: An empirical analysis of the public employees’ perceptions in South Korea. International Journal of Public Administration, 31(14), 15481568.

Kaur, M., Singh, K., Ahuja, I.S., & Singh, P. (2015). Justification of synergistic implementation of TQM–TPM paradigms using analytical hierarchy process. International Journal of Process Management and Benchmarking5(1), 118.

Kaur, P., & Sharma, S.K. (2014). Evaluating the relationship and influence of critical success factors of TQM on business performance: Evidence from SMEs of manufacturing sector. IUP Journal of Operations Management, 13(4), 1730.

Leavy, B. (2004). Outsourcing strategies: Opportunities and risks. Strategy & Leadership, 32(6), 2025.

Levin, D.Z., & Cross, R. (2004). The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Management Science50(11), 14771490.

Linder, J.C., Cole, M.I., & Jacobson, A.L. (2002). Business transformation through outsourcing. Strategy & Leadership, 30(4), 2328.

Nasim, K., Iqbal, M.Z., & Khan, I.A. (2014). Antecedents of TQM implementation capability: review with conceptual model. Total Quality Management & Business Excellence, 25(1112), 13951409.

Oakland, J.S. (1995). Total Quality Management, text with casesLondon: Butterworth Heineman.

Opoku, R.A., Atuobi-Yiadom, N., Chong, C.S., & Abratt, R. (2009). The impact of internal marketing on the perception of service quality in retail banking: Ghanaian case. Journal of Financial Services Marketing, 13(4), 317329.

Orzano, A.J., McInerney, C.R., Scharf, D., Tallia, A.F., & Crabtree, B.F. (2008). know­ledge management model: Implications for enhancing quality in health care. Journal of the American Society for Information Science and Technology, 59(3), 489505.

Power, M., Bonifazi, C., & Desouza, K.C. (2004). The ten outsourcing traps to avoid. Journal of Business Strategy, 25(2), 3742.

Renzl, B. (2008). Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation. Omega, 36(2), 206220.

Richey Jr, G.R., Chen, H., Upreti, R., Fawcett, S.E., & Adams, F.G. (2009). The moderating role of barriers on the relationship between drivers to supply chain integration and firm performance. International Journal of Physical Distribution & Logistics Management, 39(10), 826840.

Sadikoglu, E., & Olcay, H. (2014). The Effects of Total Quality Management practices on performance and the reasons of and the barriers to TQM practices in Turkey. Advances in Decision Sciences117.

Sargeant, A., & Asif, S. (1998). The strategic application of internal marketing − an investigation of UK banking. International Journal of Bank Marketing, 16(2), 6689.

Schniederjans, M.J., & Zuckweiler, K.M. (2004). quantitative approach to the outsourcing-insourcing decision in an international context. Management Decision, 42(8), 974986.

Shah, A. (2014). Internal marketing’s effects on employee satisfaction, productivity, product quality, consumer satisfaction and firm performance. American Journal of Management14(4), 3339.

Shrader, D.G. (1995). What TQM is not. Program Manager, (MarchApril), 2629.

Singh, R.K. (2011). Developing the framework for coordination in supply chain of SMEs. Business Process Management Journal, 17(4), 619638.

Stewart, D., & Waddell, D. (2008). Knowledge Management: The fundamental component for delivery of quality. Total Quality Management, 19(9), 987996.

Stonebraker, P.W., & Liao, J. (2006). Supply chain integration: Exploring product and environmental contingencies. Supply Chain Management: An International Journal, 11(1), 3443.

Su, H.Y., & Lin, Y. (2006). Enhancing knowledge-based service quality: knowledge management perspective. The Service Industries Journal, 26(7), 787800.

Svensson, G. (2003). Holistic and cross-disciplinary deficiencies in the theory generation of supply chain management. Supply Chain Management: An International Journal, 8(4), 303316.

Tsai, Y., & Tang, T.W. (2008). How to improve service quality: Internal marketing as determining factor. Total Quality Management, 19(11), 11171126.

van Veen-Dirks, P.M., & Verdaasdonk, P. J. (2009). The dynamic relation between management control and governance structure in supply chain context. Supply Chain Management: An International Journal, 14(6), 466478.

Wu, L., & Park, D. (2009). Dynamic outsourcing through process modularization. Business Process Management Journal, 15(2), 225244.

Yang, J.T. (2015). Effect of internal marketing on knowledge sharing and organisational effectiveness in the hotel industry. Total Quality Management & Business Excellence, 26(12), 7692.

Kwartalnik JAGIELLONIAN JOURNAL OF MANAGEMENT ukazuje się w sposób ciągły online.

Pierwotną wersją czasopisma jest wersja elektroniczna publikowana kwartalnie w internecie.