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Building Intra-organizational Trust

Zbysław Dobrowolski

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Abstrakt
In the era of globalization, state and public organizations must be effective. One of the conditions of this effectiveness is the creation of intra-organizational trust. The author identifies factors, that affect this trust, and formulates a definition of public trust and intra-organizational trust. It was stated among others, that public trust to the organization can be reduced due to lower lever of intra-organization trust. It was also stated, that staff willingness to remain in the organization does not depend only on job satisfaction. A lack of willingness to sharing by employees the knowledge and skills with others can be considered as an indicator of the level of intra-organizational trust. A high staff fluctuation can be considered as an indicator of a lack of trust in the organization.
Słowa kluczowe: public organization, trust, public management

PEŁNY TEKST:

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References

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DOI 10.4467/20843968ZP.14.028.2772
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