Pomiar zaangażowania w pracę w sektorze publicznym – propozycja narzędzia na podstawie przeglądu literatury

Konrad Kulikowski


Work engagement measurement in the public sector – measurement tools proposition based on a literature review

In order to propose a method for measuring employee engagement in public sector, a review of the literature was conducted; 12 original employee engagement questionnaires were found. UWES and MBI-GS were considered as the most appropriate for public sector due to their validity, reliability, support of empirical analyzes and Polish language versions.


Słowa kluczowe: engagement, measurement, questionnaires, public sector

Aon Hewitt (2015), Badanie zaangażowania pracę, http://www.aon.com/poland/hr/engagement/zaangazowanie.jsp [dostęp: 3.01.2014].

Ashforth B.E., Humphrey R. (1995), Emotion in the Workplace: Reappraisal, „Human Relations”, 48.

Bakker A.B. (2011), An Evidence-Based Model of Work Engagement, „Current Directions in Psychological Science”, 20 (4).

Bakker A.B., Demerouti E. (2014), The Job Demands-Resources Theory [w:] P.Y. Chen, C.L. Cooper (red.), Work and Wellbeing: Complete Reference Guide, Wiley & Sons, West Sussex.

Balducci C., Fraccaroli F., Schaufeli W.B. (2010), Psychometric Properties of the Italian Version of the Utrecht Work Engagement Scale (UWES-9): Cross-cultural Analysis, „European Journal of Psychological Assessment”, 26 (2).

Britt T.W. (1999), Engaging the Self in the Field: Testing the Triangle Model of Responsibility, „Personality and Social Psychology Bulletin”, 25.

Britt T. W. (2003), Aspects of Identity Predict Engagement in Work under Adverse Conditions. „Self and Identity”, 2.

Britt T.W., Castro C.A., Adler A.B (2005), Self-engagement, Stressors, and Health: Longitudinal Study, „Personality & Social Psychology Bulletin”, 31 (11).

Britt T.W., Thomas J.L., Dawson C.R., (2006), Self-engagement Magnifies the Relationship between Qualitative Overload and Performance in Training Setting, „Journal of Applied Social Psychology”, 36.

Brown S.P., Leigh T.W. (1996), A New Look at Psychological Climate and Its Relationship to Job Involvement, Effort, and Performance, „Journal of Applied Psychology”, 81, 358–368.

Chirkowska-Smolak T., Kleka P. (2011), The Maslach Burnout Inventory-General Survey: Validation across Different Occupational Groups in Poland, „Polish Psychological Bulletin”, 42 (2).

Christian M.S., Garza A.S., Slaughter J.E. (2011), Work Engagement: Quantitative Review and Test of its Relations with Task and Contextual Performance, „Personnel Psychology”, 64.

Cronbach L.J. (1951), Coefficient Alpha and the Internal Structure of Tests, „Psychometrika”, 16 (3), 297–334.

Demerouti E., Nachreiner F., Bakker, A.B. Schaufeli W.B. (2001), The Job Demands-resources Model of Burnout, „Journal of Applied Psychology”, 86 (3).

Demerouti E., Bakker A.B., Vardakou I., Kantas A. (2003), The Convergent Validity of Two Burnout Instruments: Multitrait-multimethod Analysis „European Journal of Psychological Assessment”, 19.

Demerouti E., Bakker A.B. (2008), The Oldenburg Burnout Inventory: Good Alternative to Measure Burnout and Engagement [w:] J. Halbesleben (red.), Stress and Burnout in Health Care, Nova Science Publishers, Hauppauge, NY.

Drost E. (2011), Validity and Reliability in Social Science Research, „Education Research and Perspectives”, 38 (1), 105–124.

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Gallup (2012), Gallup Q12 Meta-Analysis the Relationship Between Engagement at Work and Organizational Outcomes, http://www.gallup.com/services/177047/q12-meta-analysis.aspx, [dostęp: 3.01.2014]

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González-Romá V., Schaufeli W.B., Bakker A.B., Lloret S. (2006), Burnout and Work Engagement: Independent Factors or Opposite Poles?, „Journal of Vocational Behavior”, 68.

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Hakanen J.J. ,Schaufeli W.B. (2012), Do Burnout and Work Engagement Predict Depressive Symptoms and Life Satisfaction? Three-wave Seven-year Prospective Study, „Journal of Affective Disorders”, 141.

Halbesleben J.R.B., Demerouti E. (2005), The Construct Validity of an Alternative Measure of Burnout: Investigating the English Translation of the Oldenburg Burnout Inventory, „Work & Stress”, 19.

Hallberg U.E., Schaufeli W.B. (2006), „Same Same” But Different Can Work Engagement Be Discriminated from Job Involvement and Organizational Commitment?, „European Psychologist”, 11 (2).

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Macey W.H., Schneider B. (2008), The Meaning of Employee Engagement, „Industrial and Organizational Psychology”, 1 (1).

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Pati S.P., Kumar P. (2011), Work Engagement: Rethink, „The Indian Journal of Industrial Relations”, 47 (2).

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Rothbard N.P. (2001), Enriching or Depleting? The Dynamics of Engagement in Work and Family Roles, „Administrative Science Quarterly”, 46.

Rothmann S., Rothmann Jr., S. (2010), Factors Associated with Employee Engagement in South Africa, „South African Journal of Industrial Psychology”, 36 (2).

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Schaufeli W.B., Bakker A.B. (2004), Job Demands, Job Resources, and Their Relationship with Burnout and Engagement: Multi-sample Study, „Journal of Organizational Behavior”, 25 (3).

Schaufeli W.B., Bakker A.B. (2010), Defining and Measuring Work Engagement: Bringing Clarity to the Concept [w:] A.B. Bakker, M.P. Leiter (red.) Work Engagement: Handbook of Essential Theory and Research, Psychology Press, New York.

Schaufeli W.B., Bakker A.B., Salanova M. (2006), The Measurement of Work Engagement with Short Questionnaire: Cross-national Study, „Educational and Psychological Measurement”, 66.

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Schaufeli W.B., Bakker A.B., Rhenen, van, W. (2009), How Changes in Job Demands and Resources Predict Burnout, Work Engagement, and Sickness Absenteeism, „Journal of Organizational Behavior”, 30.

Schaufeli W.B., Salanova M., González-Roma V., Bakker A.B., (2002), The Measurement of Engagement and Burnout: Two Sample Confirmatory Factor Analytic Approach, „Journal of Happiness Studies”, 3.

Schutte N., Toppinen S., Kalimo R., Schaufeli W.B. (2000), The Factorial Validity of the Maslach Burnout Inventory – General Survey (MBI-GS) across Occupational Groups and Nations, „Journal of Occupational and Organizational Psychology”, 73 (1).

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